Return & Refund Policy

IfCondition provides digital software and AI automation delivered online as subscription services (SaaS) — including TutorPod, ChatBolt, Lehja and Foran. Because everything we sell is digital, nothing is ever physically shipped to you, and there is nothing to post back to us. This policy explains, in plain terms, how "returns," refunds and cancellations work for our services, and how long each step takes.

Customers in Pakistan are billed in Pakistani Rupees (PKR / Rs.); customers outside Pakistan are billed in US Dollars (USD). Any refund is made in the same currency you were originally charged in.

This policy should be read together with our Terms of Use and Privacy Policy.

Digital services — no physical returns

We do not ship, sell or deliver any physical goods. Access to our software is delivered electronically through your account login (see our Service Delivery Policy for delivery timelines). For that reason:

There is nothing to return by courier or post.
There are no shipping charges, restocking fees or courier timelines.
A "return" in our context means ending your access to a paid service and, where eligible, refunding the amount you paid. We handle this entirely online.

When you are eligible for a refund

We want you to be satisfied with what you are paying for. You may request a refund in any of the following situations:

Failed provisioning / no access. You paid for a subscription but your account, login or the purchased service was never provisioned or could not be made to work, and our team was unable to resolve it.
Billing errors. You were charged incorrectly — for example, a duplicate charge, a charge after a valid cancellation, or an amount that does not match the plan you selected.
Dissatisfaction with the service. You are not satisfied with the service and you contact us within 7 days of the charge you are asking us to refund.

If your situation is approved, refunds are issued for the amount actually paid, in the currency you were charged in (PKR in Pakistan, USD internationally), to your original payment method.

When a refund may not apply

To be transparent, refunds are generally not available in the following cases:

Requests made after the eligibility window above has passed, other than genuine billing errors.
Charges for a billing period that has already been substantially used, except where a billing error or failed provisioning is involved.
Add-ons, one-time setup, customisation or professional-services fees that have already been delivered, unless otherwise stated at the time of purchase.
Accounts suspended or terminated for breach of our Terms of Use (for example, misuse or abuse of the service).

If you are unsure whether your situation qualifies, contact us — we review requests individually and in good faith.

How to request a refund

Email us at info@ifcondition.com (or reach us on WhatsApp at +92-3111-766-766 / by phone at +92-3111-766-766) with:

The email address or account name linked to your subscription.
Which plan or charge you are asking us to refund.
A short note on the reason (for example, billing error or service issue).

We may ask a few follow-up questions to verify the account and locate the payment.

Refund turnaround time

Once your refund is approved, we process it to your original payment method within 7–10 business days. After we process it, the time for the funds to appear on your statement depends on your bank or card issuer and our payment processor (PayFast), and is outside our control. We will confirm by email once a refund has been issued.

Cancelling your subscription

You can cancel a paid subscription at any time. To cancel, use the cancellation option in your account settings where available, or email info@ifcondition.com and we will action it for you.

When it takes effect: cancellation stops future charges. Your access normally continues until the end of the current billing cycle you have already paid for, after which the subscription does not renew.
No further charges: once cancelled, you will not be billed for any subsequent period.
Effect on refunds: cancelling on its own does not automatically trigger a refund for the current period. Any refund is handled under the refund sections above.

Please allow up to 1–2 business days for a cancellation request sent by email to be reflected on your account.

Complaints & dispute resolution

If something has gone wrong, we would like the chance to fix it. You can raise a complaint or dispute by:

Email: info@ifcondition.com
Phone: +92-3111-766-766
WhatsApp: +92-3111-766-766

Our support hours are Open 24 hours a day, Monday to Saturday (closed on Sundays), Pakistan Standard Time (PKT). We aim to acknowledge every complaint promptly and to resolve disputes within 3–5 business days. If you are not satisfied with the outcome, please tell us and we will escalate your case for further review.

Pricing & currency

Plan and subscription prices are shown and charged in Pakistani Rupees (PKR / Rs.) for customers in Pakistan and in US Dollars (USD) for customers outside Pakistan. Prices are inclusive of all applicable taxes. Current plan pricing is listed on our Pricing page, which shows the correct currency for your country automatically.

Contact

IfCondition
Darun Noor, Plot 10, Street 1, Survey 79, Golden Town, Karachi, Pakistan
Email: info@ifcondition.com
Phone: +92-3111-766-766
WhatsApp: +92-3111-766-766
Hours: Open 24 hours a day, Monday to Saturday (closed on Sundays), Pakistan Standard Time (PKT)

For our full terms and how we handle your data, see our Terms of Use and Privacy Policy.