Karachi, Pakistan · Since 2009
IfCondition runs live chat customer support for other businesses, builds business software, and leads a group of sister companies in voice translation, screen recording and online tuition.
At a glance
Established
2009
Based in
Karachi, Pakistan
Lines of business
Customer support and live chat
Software products and development
Online tuition, through UrduTeaching.com
Sister companies
Lehja, Foran and UrduTeaching.com
Parent company
IfCondition
What we do
IfCondition serves businesses and families in three areas, each run by its own dedicated team.
Live chat agents for your website, appointment booking and a customer helpdesk, delivered by our own trained team.
Our own software products, plus custom web, mobile and desktop software and business automation built for clients.
One-on-one online tuition for school students, from lower grades to O Level and A Level, through our sister company UrduTeaching.com.
Customer support services
We place a chat widget on your website, and our trained agents answer your customers in real time. They follow your guidelines, speak in your brand’s voice, and work in English and Urdu.
Customer support is a core line of IfCondition’s business. It runs on ChatBolt, our own customer-messaging platform.
Every engagement is quoted separately after a short conversation about your needs.
Real agents greet visitors, answer questions and guide them to the right product or page.
Agents check availability, then book, reschedule and confirm appointments inside the chat.
Account questions, how-to help and complaints handled calmly, with clear escalation to your team.
Order status, returns and delivery questions answered from the information you share with us.
Agents collect contact details and requirements, then pass qualified enquiries to your sales team.
If you want it, the same team also answers your customers on WhatsApp, from the same shared inbox.
How an engagement runs
We learn your products, policies and tone, and agree how each type of question should be handled.
We add the ChatBolt chat widget to your website with a short code snippet. No redesign is needed.
Our agents take the conversations, hand over anything that needs your team, and report back to you regularly.
Online tuition
Through our sister company UrduTeaching.com, students get one-on-one online lessons with qualified, background-checked tutors.
Lessons follow the student’s own syllabus, and parents receive regular progress reports.
Free trials are booked directly on UrduTeaching.com.
Software products
TutorPod and ChatBolt are developed and run by IfCondition. Lehja and Foran are run by sister companies within the group.
The IfCondition group
IfCondition is the parent company. Lehja, Foran and UrduTeaching.com are sister companies that operate under IfCondition, each with its own focus and its own website.
Parent company
Karachi, Pakistan · Since 2009
Customer support, software products and development, and group leadership.
Live voice translation for calls, meetings and conversations, in the speaker’s own voice.
Screen and camera recording with shareable links, automatic notes and time-stamped comments.
One-on-one online school tuition, from lower grades to O Level and A Level.
TutorPod and ChatBolt are IfCondition’s own products, developed and run directly by IfCondition.
How we work
The same principles apply whether we are answering your customers, building your software or teaching your children.
Support conversations are handled by trained agents working from written guidelines agreed with each client.
The chat widget, shared inbox and products we rely on are designed, built and maintained within the IfCondition group.
We handle client and customer information as described in our Privacy Policy.
Read the Privacy Policy →Working from Karachi, Pakistan since 2009, we stay with clients well after the first launch.
Get started
Customer support, software or tuition: send us a few details and our team will get back to you.
Looking for tuition for your child?
Book a free trial on UrduTeaching.com ↗