Frequently Asked Questions (FAQs)
Last updated: 15 September 2026
Welcome to IfCondition. Below are answers to the questions we're asked most often — about what we sell, how billing works, our currency, cancellations, refunds, and how to reach us. In plain language.
If you can't find what you're looking for, we're happy to help: email info@ifcondition.com or call +92-3111-766-766 during our support hours (Open 24 hours a day, Monday to Saturday (closed on Sundays), Pakistan Standard Time (PKT)).
About IfCondition
What is IfCondition?
IfCondition is a software company founded in 2009. We build business software and AI automation. Our products include TutorPod (a multi-tenant tuition-management platform), ChatBolt, Lehja, and Foran.
What do you sell — physical products or software?
We sell digital software subscriptions (SaaS) only. Everything we provide is delivered electronically over the internet. We do not ship any physical goods, so there are no shipping charges, couriers, or delivery timelines for parcels. For details on how digital access is provided, see our Service Delivery Policy.
Who is IfCondition operated by?
IfCondition is the legal business name of the company operating this website. Our registered office is at Darun Noor, Plot 10, Street 1, Survey 79, Golden Town, Karachi, Pakistan. Full business details appear in our Terms & Conditions.
Products & Service Delivery
How do I get access after I pay?
Because our products are digital, access is provisioned electronically. Once your payment is confirmed, we activate your account and provide your login credentials — typically immediately or within 24 hours of a successful payment. You'll use these credentials to sign in and start using the service. No physical item is shipped.
Is anything shipped to me by post or courier?
No. Nothing is ever shipped physically. All delivery is digital, via your online account. See our Service Delivery Policy for full details.
What if my access isn't provisioned after payment?
If your account isn't activated within the timeframe above, please contact us at info@ifcondition.com or +92-3111-766-766. Failed or delayed provisioning is a valid reason for a refund — see our Refund Policy.
Pricing & Billing
What currency are your prices in?
Customers in Pakistan are billed in Pakistani Rupees (PKR / Rs.); customers outside Pakistan are billed in US Dollars (USD). Our Pricing page detects your country and shows the correct currency automatically.
How much do your plans cost?
Current subscription pricing:
| Product | Plan price |
|---|---|
| ChatBolt | Free, then Rs 13,610 / Rs 27,500 / Rs 55,275$49 / $99 / $199 per month — see Pricing |
| TutorPod | Pricing on request — info@ifcondition.com |
| Lehja | Pricing on request — info@ifcondition.com |
| Foran | Pricing on request — info@ifcondition.com |
Prices are inclusive of all applicable taxes. Any taxes that apply will be shown clearly before you complete payment.
How does billing work?
Our products are subscriptions billed on a recurring cycle (monthly). Your subscription renews automatically at the end of each cycle unless you cancel, so you keep uninterrupted access. Each renewal is charged to your original payment method in your billing currency.
What payment methods do you accept?
Payments on this website are processed securely through PayFast (Pakistan), our payment gateway. PayFast supports common Pakistani payment methods. We do not store your full card details on our servers.
Cancellations
Can I cancel my subscription?
Yes. You can cancel your subscription at any time. To cancel, contact us at info@ifcondition.com or +92-3111-766-766, or use the cancellation option in your account if available.
When does cancellation take effect?
When you cancel, your subscription remains active until the end of your current billing cycle, and you will not be charged again after that. Cancelling stops all future charges. Full details are in our Refund Policy, which also covers cancellations.
Refunds
Do you offer refunds?
Yes, under the conditions set out in our Refund Policy. Because we sell digital services rather than physical goods, "returns" and "exchanges" apply to your service access rather than to a shipped product. Refunds may be available in cases such as dissatisfaction with the service, a billing error, or failed provisioning of your account.
How long do refunds take?
Approved refunds are processed to your original payment method within 7–10 business days. Refunds are made in the currency you were originally charged in. See the Refund Policy for the full conditions and any amounts that are non-refundable.
Support, Complaints & Contact
How do I contact support?
- Email: info@ifcondition.com
- Phone: +92-3111-766-766
- Hours: Open 24 hours a day, Monday to Saturday (closed on Sundays), Pakistan Standard Time (PKT)
- Address: Darun Noor, Plot 10, Street 1, Survey 79, Golden Town, Karachi, Pakistan
More ways to reach us are on our Contact page.
How do I raise a complaint or dispute?
If something goes wrong, please contact us at info@ifcondition.com or +92-3111-766-766. We aim to acknowledge and resolve complaints and payment disputes within 3–5 business days.
Where can I read your policies?
- Terms & Conditions
- Privacy Policy
- Refund Policy (refunds and cancellations)
- Service Delivery Policy
- Contact
These FAQs are provided for convenience and are subject to our formal Terms & Conditions, Privacy Policy, Refund Policy, and Service Delivery Policy. Where any FAQ answer appears to differ from those policies, the policy pages govern.