Customer support service
IfCondition puts a live chat window on your website and staffs it with our own trained human agents. They answer questions, book appointments, qualify sales leads and look after your customers in your name, so your team can focus on running the business.
A core IfCondition service, delivered from Karachi, Pakistan. Building business software since 2009.
Why this matters to us
IfCondition does two things side by side. We build business software, and we run customer conversations for other companies.
Both come from the same place. We built ChatBolt, our own shared inbox and website chat widget, and our support agents work inside it every day.
That means one company is responsible for the chat technology and for the people answering your customers.
Our agents are trained and supervised by IfCondition, and looking after client conversations is their day-to-day job.
The widget, the shared inbox and the reports are software we build and maintain ourselves.
If something needs fixing, whether it is a reply or the software, you speak to one company and it gets fixed.
What our agents do
Pick one service or combine several. Every conversation is handled by a trained person who follows your rules and speaks for your brand.
A friendly, knowledgeable person answers visitors who open the chat on your website.
We keep your calendar full and tidy, so customers never wait for a call back to book.
Every interested visitor is treated as a potential customer, not a support ticket.
The routine questions that fill your inbox, answered by us instead.
Your own team stays in charge, and we step in when they are busy or away.
Many businesses have their own routine questions, such as enrolment enquiries, delivery updates or basic account help.
Tell us what your customers usually ask and we will tell you honestly whether our team can handle it.
How it works
We handle the setup with you, so your customers only ever see a smooth, professional chat.
We talk through your customers, the questions they ask and which services you want us to cover.
You paste one short code snippet into your website, or we help your web team do it. The widget uses your colours, logo and welcome message.
Together we build the knowledge base, reply scripts and escalation rules our agents will follow.
Our agents practise on real scenarios while you review their answers and ask for changes.
Real customers start chatting with our team, and we keep refining the answers as we learn more.
Want WhatsApp covered too? Our agents can answer your WhatsApp Business chats from the same inbox if you would like.
Training
Our agents do not guess. Before they speak to a single customer, they study your business and agree with you exactly how to answer.
The material stays up to date because you can ask us to change it at any time.
We gather the facts our agents need in one place.
We write greetings and standard replies that sound like your brand.
We agree in advance what our agents handle and what goes to you.
Handover
Some conversations need you personally, such as a large order, a special request or an unhappy customer. Our agents pass them on cleanly.
Reporting
You get regular reports from us, plus your own login to the inbox so you can read any conversation yourself.
How much chat came in, and when your busiest periods were.
What customers asked about most, so you can improve your website and products.
The enquiries we qualified and the appointments we booked for you.
Everything we passed to your team, and whether it was resolved.
Comments and concerns your customers raised, gathered in one place.
Practical ideas from the agents who talk to your customers every day.
Languages
Our agents chat with your customers in English and in Urdu, and switch naturally when a customer changes language.
Replies are written clearly and politely, in the tone your brand uses.
Your data
Read how we collect, use and protect personal information in our Privacy Policy.
Read the Privacy Policy →Why IfCondition
We have been building software for businesses since 2009.
Our team works from Karachi, Pakistan, and serves customers at home and abroad.
Every conversation in this service is handled by a real, trained person.
Our agents use ChatBolt, the chat platform we designed and built ourselves.
Real people. This service is staffed by IfCondition’s own trained human agents. If you would also like an AI assistant, ChatBolt offers one as a separate option.
Only a little. You add one short code snippet for the chat widget, and we help you with it.
Yes. You get your own login to the shared inbox, and your team can read, reply to or take over any conversation.
English and Urdu.
Yes, if you want it. Your WhatsApp Business chats can arrive in the same inbox our agents work from.
It depends on the services you choose and how much chat your website receives. Send us the form below and we will prepare a quote for your business.
Use the quote form on this page, or find all our contact options on our Contact page.
Go to the Contact page →Get started
Tell us about your business, your website and the services you need, and our team will prepare a quote for you.
Prefer to talk first? All our contact details are on the Contact page.
Contact us →