Refund & Cancellation Policy

This policy explains, in plain language, how refunds, cancellations and service delivery work for IfCondition. It applies to all subscriptions and payments made through our website and our products, including TutorPod, ChatBolt, Lehja and Foran.

IfCondition is a software company. We sell digital software subscriptions (SaaS). We do not sell or ship any physical goods, so there are no couriers, shipping charges or delivery addresses involved. Everything you buy from us is delivered electronically.

Customers in Pakistan are billed in Pakistani Rupees (PKR); customers outside Pakistan are billed in US Dollars (USD). Refunds are made in the same currency as the original payment. Payments are processed securely through PayFast (Pakistan).

Service Delivery

Because our products are digital, "delivery" means giving you access to the software you paid for.

After a successful payment, your account and login access are provisioned within 24 hours.
You access the service online through your account credentials — nothing is shipped to a physical address.
There are no shipping fees, courier charges or delivery timelines, because no physical goods are ever sent.
If your access has not been activated within the timeframe above, please contact us (see Complaints & How to Reach Us below) and we will resolve it promptly.

Subscription Pricing

Our subscriptions are billed in PKR (Pakistan) or USD (international) on a recurring basis (for example, monthly or annually, depending on the plan you choose). The exact price for each plan is shown on that product's pricing page before you pay.

ChatBolt — Free plan, then Rs 13,610 / Rs 27,500 / Rs 55,275$49 / $99 / $199 per month. Full plan details on our Pricing page.
TutorPod — pricing on request; email info@ifcondition.com.
Lehja — pricing on request; email info@ifcondition.com.
Foran — pricing on request; email info@ifcondition.com.

Prices are inclusive of all applicable taxes. You will always see the final amount, in your billing currency, at checkout before confirming your payment.

Cancellation

You can cancel your subscription at any time.

You may cancel from within your account settings, or by contacting us at info@ifcondition.com.
Cancellation stops all future charges — you will not be billed again once the cancellation is processed.
Cancellation takes effect at the end of your current billing cycle. Until then, you keep access to the service you have already paid for.
Cancellation requests are actioned within 1–2 business days.

Cancelling a subscription is not the same as requesting a refund. If you would also like a refund for a recent charge, please see the section below.

Refunds

Because our products are digital and access is provided immediately, we handle refunds on a case-by-case basis. You may be eligible for a refund in the following circumstances:

Billing errors — for example, you were charged twice, charged the wrong amount, or charged after a confirmed cancellation.
Failed provisioning — you paid but were unable to access the service, and we were unable to resolve the access problem for you.
Dissatisfaction with the service — if you are not satisfied with the service, you may request a refund within 7 days of your payment.

When refunds may not apply

Charges older than the refund request window above.
Renewal charges after you have actively used the service during that billing period, where no billing error or service fault occurred.
Any use of the service that breaches our Terms & Conditions.

Since nothing physical is delivered, there is no product to "return" or "exchange." For digital services, a refund (in full or in part) is the equivalent of a return.

Refund turnaround and currency

Approved refunds are issued to your original payment method via PayFast, in the currency you were charged in (PKR in Pakistan, USD internationally).
Refunds are processed within 7–10 business days of approval. The time it takes for the amount to appear in your account may vary depending on your bank or card issuer.

To request a refund, contact us using the details below and include the email address on your account and the approximate date of the payment.

Complaints & How to Reach Us

If something has gone wrong, or you would like to raise a complaint or dispute, please get in touch — we want to make it right.

Email: info@ifcondition.com
Phone: +92-3111-766-766
WhatsApp: +92-3111-766-766
Hours: Open 24 hours a day, Monday to Saturday (closed on Sundays), Pakistan Standard Time (PKT)
Registered office: Darun Noor, Plot 10, Street 1, Survey 79, Golden Town, Karachi, Pakistan

We aim to acknowledge every complaint quickly and to resolve disputes within 3–5 business days.

Related Policies

This policy works alongside our other policies:

If anything here is unclear, email us at info@ifcondition.com and we will be happy to explain.