Contact Us

IfCondition is a software (SaaS) company founded in 2009. We build business software and AI automation tools, including TutorPod, ChatBolt, Lehja, and Foran. All of our products are delivered digitally as online subscriptions — we do not sell or ship any physical goods.

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Customer Service

Operational Hours

Our customer service team is available:

Open 24 hours a day, Monday to Saturday (closed on Sundays), Pakistan Standard Time (PKT)

Emails received on a Sunday will be answered on the next working day.

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How to Reach Us

• General support and account help: Email us at info@ifcondition.com or call +92-3111-766-766 during operational hours.
• Billing and payment queries: Email info@ifcondition.com with your account details and, where relevant, your transaction reference so we can locate your payment quickly. Prices and payments are handled in Pakistani Rupees (PKR) for customers in Pakistan and in US Dollars (USD) for customers outside Pakistan.
• In person / by post: You can write to us at our registered office address listed above.

We aim to acknowledge every email within 1 business day.

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Complaints & Dispute Resolution

We take every complaint seriously and try to resolve issues fairly and promptly.

To raise a complaint:

1. Contact us by email at info@ifcondition.com or by phone at +92-3111-766-766.
2. Please include your account name/email, a description of the issue, and any relevant transaction or invoice reference.
3. We will acknowledge your complaint and work with you towards a resolution.

Resolution turnaround: We aim to resolve complaints and payment disputes within 3–5 business days. Where a matter requires more time to investigate, we will keep you informed of progress and expected timelines.

For questions specifically about billing, cancellations, or refunds, please also see our Refund & Cancellation Policy.

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Billing, Payments & Currency

Subscription prices are displayed and charged in Pakistani Rupees (PKR / Rs.) for customers in Pakistan and in US Dollars (USD) for customers outside Pakistan. Online payments are processed securely through PayFast (Pakistan). For details of how your payment information is handled, please see our Privacy Policy.

For plan pricing, subscription terms, and what happens when you cancel, please refer to:

• Terms & Conditions
• Refund & Cancellation Policy
• Service Delivery Policy
• Privacy Policy

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Last updated: 15 September 2026