Privacy Policy — IfCondition

IfCondition ("IfCondition", "we", "us", or "our") operates the website https://ifcondition.com and provides digital software and Software-as-a-Service (SaaS) subscription products, including TutorPod, ChatBolt, Lehja, and Foran (collectively, the "Services").

This Privacy Policy explains what personal data we collect, how and why we collect it, how we use, process, store and secure it, when and with whom we share it, and the choices and rights you have. It applies to visitors to our website and to customers and users of our Services.

By using our website or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our website or Services.

This Privacy Policy should be read together with our Terms & Conditions, our Refund & Cancellation Policy, and our Service Delivery Policy.

1. Who we are

IfCondition is a software company (founded 2009) that builds business software and AI automation products delivered as digital subscriptions. We do not ship any physical goods.

Legal/business name: IfCondition
Website: https://ifcondition.com
Registered office: Darun Noor, Plot 10, Street 1, Survey 79, Golden Town, Karachi, Pakistan
Support email: info@ifcondition.com
Support phone: +92-3111-766-766
Operational hours: Open 24 hours a day, Monday to Saturday (closed on Sundays), Pakistan Standard Time (PKT)

For any privacy-related question, please use the contact details in the "How to contact us about your data" section below.

2. What personal data we collect

The categories of personal data we may collect depend on how you interact with us:

2.1 Information you provide directly

Account and identity data: name, username, email address, phone number, company or organization name, and job title when you register for an account, request a demo, or contact us.
Subscription and profile data: the plan you select, product configuration, and preferences within your account.
Communications: the content of messages, support requests, complaints, and feedback you send to us by email, phone, contact form, or chat.

2.2 Payment information

When you purchase or renew a subscription, payment is processed by our third-party payment gateway, PayFast (Pakistan). Payments are settled in Pakistani Rupees (PKR) for customers in Pakistan and in US Dollars (USD) for customers outside Pakistan.
We do not collect or store your full card number, card PIN, or CVV on our own servers. Card and banking details are entered into and handled by PayFast's secure environment. We may receive limited transaction data such as a payment reference, the amount, currency, transaction status, and the last digits or card type for reconciliation and receipts.

2.3 Information collected automatically

When you use our website or Services, we may automatically collect:

Technical and usage data: IP address, browser type and version, device and operating system, referring pages, pages viewed, features used, timestamps, and diagnostic/log data.
Cookies and similar technologies: used to keep you signed in, remember your language preference (including English/Urdu), measure traffic, and improve the Services. See the "Cookies" section below.

2.4 Information from third parties

We may receive information from service providers who help us operate (for example, analytics providers, our payment gateway, and email delivery providers) to the extent needed to provide and secure the Services.

We do not knowingly collect data from children below the age where parental consent is required. Where our products are used by educational organizations (for example, tuition-management customers using TutorPod), the organization is responsible for obtaining any consents required for the individuals whose data they process through the Service.

3. How we collect your data

We collect personal data:

Directly from you when you fill in a form, create an account, subscribe, contact support, or otherwise communicate with us.
Automatically through cookies, log files, and similar technologies as you navigate our website and use the Services.
From third parties, such as our payment gateway (transaction confirmations) and analytics or infrastructure providers.

4. How we use and process your data

We use personal data for the following purposes:

To provide the Services: create and manage your account, provision access, and deliver the software you subscribe to.
To process payments and billing: handle subscription charges, renewals, invoices, and receipts through PayFast (in PKR or USD, depending on your country).
To provide customer support: respond to enquiries, troubleshoot issues, and handle complaints and disputes.
To operate and improve our Services: monitor usage, maintain performance, develop features, and ensure reliability.
To communicate with you: send service-related notices, billing notifications, security alerts, and (where permitted) product updates. You can opt out of marketing communications at any time.
To ensure security and prevent fraud: protect our website, systems, customers, and users, and detect and prevent abuse or unauthorized access.
To comply with law: meet legal, tax, accounting, and regulatory obligations in Pakistan and applicable jurisdictions.

We process your data on the basis of performing our contract with you, our legitimate interests in operating and securing the Services, your consent (where required, for example for certain cookies or marketing), and compliance with legal obligations.

5. How we share your data

We do not sell your personal data. We share it only as necessary and with appropriate safeguards, including with:

Payment processor — PayFast (Pakistan): to securely process your subscription payments in PKR or USD. PayFast processes your payment information under its own privacy and security practices.
Infrastructure and hosting providers: who host our website, application, and databases.
Operational service providers: such as email delivery, analytics, and customer-support tools that act on our behalf under confidentiality obligations.
Professional advisers and authorities: where required for legal, accounting, audit, or regulatory purposes, or to respond to a lawful request.
Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

Where our providers are located outside Pakistan, we take reasonable steps to ensure your data continues to be protected in line with this Privacy Policy.

6. How we store and secure your data

Security measures: we use industry-standard safeguards including encryption in transit over HTTPS/SSL, access controls, authentication, and restricted internal access on a need-to-know basis.
Payment security: card and banking details are handled within PayFast's secure environment; we do not store full card data on our servers.
Retention: we keep personal data only for as long as needed to provide the Services, comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.

No method of transmission or storage is completely secure, but we work to protect your data and to promptly address any issue that may arise.

7. Cookies and similar technologies

We use cookies and similar technologies to:

keep you signed in and maintain your session;
remember preferences such as your language selection (English/Urdu);
measure and analyze site traffic and performance; and
improve and secure the Services.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the website or Services function.

8. Your rights and choices

Subject to applicable law, you may:

access the personal data we hold about you;
request correction of inaccurate or incomplete data;
request deletion of your data where we are not required to retain it;
object to or restrict certain processing;
withdraw consent where processing is based on consent; and
opt out of marketing communications at any time.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.

9. Third-party links

Our website and Services may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. Please review their policies before providing them with your data.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you. Your continued use of the website or Services after an update constitutes acceptance of the revised policy.

11. How to contact us about your data

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal data, please contact:

IfCondition

Email: info@ifcondition.com
Phone: +92-3111-766-766
Operational hours: Open 24 hours a day, Monday to Saturday (closed on Sundays), Pakistan Standard Time (PKT)
Registered office: Darun Noor, Plot 10, Street 1, Survey 79, Golden Town, Karachi, Pakistan

We aim to acknowledge and respond to privacy requests and complaints within 3–5 business days. For details of how we handle billing complaints and disputes generally, see our Refund & Cancellation Policy and Contact page.